Effective date: October 4, 2026
Thanks for supporting Platform Adventure! This policy covers purchases from https://platformadventure.shop, run by Platform Adventure Game, Coatesville, PA, USA. Everything we sell is a digital in-game item for Platform Adventure: gems, coins, extra lives, boosters, bundles, and the Starter Pack (limited to one per player). Nothing physical is shipped, so there’s nothing to return by mail.
All Sales Are Final
Digital items are delivered to your player account and can be used right away. Because of this, all sales are final once the items have been delivered to your player account. We can’t offer refunds for changing your mind, for items you’ve already used, or for buying the wrong item.
When We Will Refund You
We’ll gladly make it right in these cases:
- Duplicate charges: you were charged more than once for the same order.
- Items not delivered: your items haven’t shown up in your player account within 48 hours of purchase.
- Unauthorized purchases: someone made a purchase with your payment method without your permission.
If your items are late, try restarting the game and checking that you’re signed in to the right player account. If they still haven’t arrived, contact us. We may offer to deliver the items instead of refunding you, and you can choose which you prefer.
How to Ask for a Refund
Email us at olieusa@outlook.com within 14 days of your purchase. Please include:
- your order number,
- the email address you used at checkout, and
- a short description of the problem.
We’ll review your request and get back to you as soon as we can. To prevent fraud, we may need to check your order details or confirm who you are.
How Refunds Are Paid
Approved refunds go back to your original payment method, whether that’s a card, Apple Pay, Google Pay, WooPay, Amazon Pay, or a pay-later service like Affirm, Afterpay or Klarna. How long it takes to show up depends on your bank or payment provider, but it’s usually 5 to 10 business days. For pay-later plans, the provider will adjust your plan. When we refund an order, we may remove the refunded items from your player account.
Chargebacks
Please contact us before you open a dispute with your bank. We can usually fix the problem faster that way.
Your Legal Rights
Nothing in this policy limits any rights you have under applicable law. If the law gives you a right to a refund, that right still applies.
Questions
Email olieusa@outlook.com and we’ll be happy to help.